Customer Dashboard
Understand the difference between removing a bot, disconnecting a server, cancelling Premium and deleting stored configuration.
Important difference
Removing a Titan bot from Discord does not automatically cancel an active Premium subscription.
Disconnecting a server from the dashboard also does not automatically remove the bot, cancel billing or delete all stored information.
Available actions
The Titan bot is removed from the selected Discord server through Discord.
Result
The product stops operating in that server, but related dashboard records and subscriptions may still remain.
The server is removed from your visible Titan Systems dashboard connection.
Result
This does not automatically remove the bot from Discord or cancel an active Premium subscription.
Future monthly renewals are stopped through the billing controls.
Result
Premium access normally remains active until the current paid billing period ends.
Eligible server settings and account connections are removed following a verified deletion request.
Result
Some billing, audit, security or legal records may need to be retained.
Removal process
Sign in to the Titan Systems dashboard and select the Discord server you want to disconnect.
Check which Titan products and Premium subscriptions are connected to the server.
Cancel any subscription you no longer want before disconnecting or removing the bot.
Remove the relevant Titan bot from the server through Discord's server settings.
Use the dashboard disconnect option when it becomes available.
Contact Titan Systems if you also want eligible stored configuration removed.
Product licences
Premium applies to one selected Discord server. Removing or disconnecting that server does not automatically cancel the £7.99 monthly subscription.
Premium is linked to the subscribed Discord account and may be used across managed servers. Removing the bot from one server does not cancel the £9.99 monthly account subscription.
Before removal
Download or retain any Discord-hosted transcripts you still require.
Check whether an active Premium subscription needs to be cancelled.
Review important logs and configuration before removing access.
Tell your staff team before disabling a support or moderation product.
Confirm that another bot or process will replace any critical protection.
Make sure you are removing the correct Titan product and Discord server.
Open Modmail tickets may become unavailable, and moderation or security features may stop operating as soon as the bot leaves the Discord server.
Server removal, subscription and data-deletion enquiries can be sent to support@titansystems.uk.