Refund Policy

This Refund Policy applies to paid Titan Systems subscriptions and other digital services purchased directly from Titan Systems.

It should be read alongside our Terms of Service, Privacy Policy and Acceptable Use Policy.

Titan Modmail Premium costs £7.99 per month and applies to one selected Discord server. A separate Titan Modmail Premium subscription is required for each additional server.

Titan Moderation Premium costs £9.99 per month and may be used across any number of Discord servers owned or managed by the subscribed customer.

Each subscription only unlocks Premium features for its specific Titan product.

Active paid subscriptions renew monthly until cancelled.

You may cancel a subscription at any time through the available billing controls or by contacting Titan Systems support.

Cancellation stops future renewals but does not normally end access immediately.

Premium access will usually remain active until the end of the current paid billing period.

Payments for digital services are generally non-refundable once Premium access has been activated for the selected Discord server.

We do not normally provide refunds for unused time, accidental renewals, failure to cancel before renewal or changes of mind.

This does not affect any rights you may have under applicable consumer law.

A refund may be issued where the same subscription has been charged more than once by mistake.

A refund may also be considered where Titan Systems charged the wrong amount or applied a payment to the wrong product or server.

You should report billing errors as soon as reasonably possible.

A refund or account credit may be considered where a paid Titan Systems service was materially unavailable for a prolonged period due to a confirmed issue within our control.

Short interruptions, planned maintenance, Discord outages, hosting provider issues and problems caused by customer configuration do not automatically qualify for a refund.

Where appropriate, we may offer additional Premium time instead of a cash refund.

Refunds will not normally be provided where the product cannot operate because the bot lacks required Discord permissions, has been removed from the server or has been configured incorrectly.

Customers are responsible for selecting the correct Discord server and maintaining the permissions required for the service to function.

Refunds will not normally be provided where access is suspended or terminated because of fraud, chargeback abuse, licence bypassing, prohibited activity or a breach of our policies.

Any outstanding amounts may remain payable where access was restricted because of the customer's conduct.

Titan Systems may improve, replace, remove or change product features over time.

A refund will not normally be issued solely because a feature changes, provided the service continues to offer its main advertised purpose.

Where a major paid feature is permanently removed, affected customers may be offered notice, credit or another suitable remedy.

Refund requests should be sent to support@titansystems.uk.

Your request should include the Discord account used for the purchase, the relevant server ID, the product name, the payment date and a clear explanation of the issue.

Do not send full payment card details, passwords, bot tokens or other unnecessary sensitive information.

Approved refunds will normally be returned to the original payment method.

The time taken for funds to appear depends on the payment provider and your bank.

Titan Systems cannot speed up processing once an approved refund has been submitted to the payment provider.

You should contact Titan Systems before opening a payment dispute so we have an opportunity to investigate and resolve the issue.

Fraudulent or abusive chargebacks may result in suspension of the related customer account, Discord server licences and future purchases.

Legitimate payment disputes will be handled through the payment provider's process.

We may update this Refund Policy as our products, billing systems or legal obligations change.

The latest version will be published on this website with an updated effective date.