Product documentation
Learn how to install, configure and manage Titan Modmail for private Discord support.
Overview
Titan Modmail allows users to contact your server staff privately through direct messages. Their messages are routed into dedicated ticket channels where authorised staff can reply, claim and close the conversation.
The system is designed for communities that need organised, private and traceable support without exposing conversations in public channels.
Core features
Users contact the bot through Discord direct messages while staff respond from private server ticket channels.
Users can select the correct community when they share multiple Discord servers using Titan Modmail.
Staff members can claim open tickets, clearly showing who is responsible for the conversation.
Route tickets to suitable teams such as general support, billing, bug reports or staff reports.
When a ticket closes, Titan Modmail generates an HTML transcript and uploads it to the configured Discord channel.
Record ticket creation, claims, closures, close reasons and other important support actions.
Guides
Add Titan Modmail to your server and configure the required roles, categories and channels.
Open guide →
Review the available staff, setup and ticket-management commands.
Open guide →
Create and manage departments for different types of support requests.
Open guide →
Learn how closed ticket transcripts are generated, delivered and managed.
Open guide →
Understand the Discord permissions required by the bot and your staff team.
Open guide →
Explore advanced departments, staff analytics, saved responses and branding controls.
Open guide →
Titan Modmail Premium
Titan Modmail Premium costs £7.99 per month for one selected Discord server. Separate subscriptions are required for additional servers.
View Modmail Premium