Titan Modmail
Organise incoming tickets by support type, staff team and Discord category.
Overview
Departments allow users to choose what their ticket is about before a ticket channel is created. Titan Modmail can then route the ticket to the correct Discord category and staff role.
This helps prevent unrelated requests from appearing in the same queue and makes it easier for staff to manage responsibilities.
Department settings
The label shown to users when they choose where their ticket should be sent.
A short explanation that helps users select the correct department.
The Discord role allowed to view and respond to tickets for this department.
The Discord category where tickets for this department are created.
Controls whether the department is currently visible when users open a ticket.
Examples
For general questions, community help and requests that do not fit another department.
Suggested staff role
Support Team
For Premium subscriptions, payment questions and licence problems.
Suggested staff role
Titan Staff
For technical issues, broken commands and unexpected bot behaviour.
Suggested staff role
Titan Developer
For private complaints or concerns involving members of the server staff team.
Suggested staff role
Senior Staff
Best practices
Keep department names short and easy to understand.
Avoid creating several departments that handle the same type of request.
Only give staff access to departments they are responsible for.
Use clear descriptions so users choose the correct department.
Review inactive or unused departments regularly.
Test each department before opening the modmail system publicly.
Premium departments
Titan Modmail Premium includes advanced department controls such as expanded routing options, more detailed permissions and additional management tools for the selected Discord server.
View Premium features