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General Support
Get help with Titan Systems products, setup, dashboard access or general questions.
Send EmailContact Titan Systems
Get in touch with our team
Contact Titan Systems for product support, billing assistance, technical problems or security concerns.
support@titansystems.ukContact options
Choose the correct enquiry type
Using the correct email subject helps your request reach the right team more quickly.
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Billing Support
Ask about Premium subscriptions, payments, renewals, cancellations or refunds.
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Technical Support
Report errors, product failures, unexpected behaviour or configuration problems.
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Security Report
Report suspected unauthorised access, account compromise or another security concern.
Send EmailEmail support
What to include in your message
Providing clear information helps the Titan Systems team understand and investigate your request.
✓
Your Discord username and user ID
✓
The affected Discord server name and server ID
✓
The Titan Systems product involved
✓
A clear description of the issue
✓
Any relevant error message
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Screenshots without passwords, tokens or payment details
Example message
Technical support request
Subject: Titan Modmail setup problem
Hello Titan Systems Support,
I am having trouble configuring Titan Modmail in my Discord server.
Discord username: ExampleUser
Discord user ID: 123456789012345678
Server name: Example Community
Server ID: 123456789012345678
The transcript channel is selected, but transcripts are not being uploaded after tickets close.
I have checked the bot permissions and attached a screenshot of the error.
Self-service support
Find help before contacting us
Never send sensitive credentials
Titan Systems will never ask for your Discord password, bot token, two-factor authentication codes, backup codes or full payment card details.