Customer Dashboard
Configure Discord roles, channels, categories and product features for each server you manage.
Overview
Each Discord server has its own Titan Systems configuration. Changing a role, channel or feature in one server does not alter the settings of another server.
The dashboard will only show Discord resources that belong to the server currently being managed.
Configuration areas
Select the staff, administrator or department roles that should be allowed to use each Titan product.
Choose logging, transcript, alert and support channels used by the selected product.
Select Discord categories used for Modmail tickets or other organised product features.
Enable or disable supported product features for the selected Discord server.
Review whether the bot and your staff roles have the access required for each feature.
Configure supported Premium features where the product has an active subscription.
Configuration process
Sign in with Discord and select the server you want to configure.
Open Titan Modmail or another installed Titan Systems product.
Check which required roles, channels or categories have not yet been configured.
Select the correct roles, channels and categories from the available Discord options.
Confirm your changes so Titan Systems can update the selected server configuration.
Run a full test before making the product available to your community.
Titan Modmail example
Controls who can view, claim, reply to and close Modmail tickets.
Controls where private Modmail ticket channels are created.
Controls where completed HTML transcripts are uploaded.
Controls where ticket creation, claims, closures and other actions are logged.
Controls the support choices shown to users and the teams that receive each ticket.
Safety checks
Confirm the selected server before changing any setting.
Do not use public channels for private logs or transcripts.
Check channel permissions using a regular member account.
Remove staff roles from the configuration when they are no longer trusted.
Test new settings before announcing them to your community.
Review bot permissions after moving channels or categories.
When a configured role, channel or category is deleted in Discord, the related Titan setting may become invalid. Select a replacement through the dashboard before relying on the feature again.