Open tickets
0
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Titan Modmail
Modmail configuration
Configure ticket routing, staff permissions, departments, transcripts and notification settings for Example Community.
Bot installedFree plan
Departments
2 active
Tickets this month
0
Setup status
Incomplete
Required setup
Discord channel configuration
Complete these settings before Titan Modmail can begin accepting tickets.
Staff role
The Discord role allowed to view and reply to modmail tickets.
Ticket category
The Discord category where new modmail ticket channels are created.
Transcript channel
Closed-ticket HTML transcripts will be uploaded to this channel.
Logging channel
Ticket creation, claims, closures and important actions are logged here.
Departments
Ticket department selection
Departments allow users to choose the correct support team when opening a new modmail ticket.
General Support
EnabledGeneral questions and community support.
Billing Support
EnabledPremium, payments and subscription enquiries.
Bug Reports
DisabledTechnical problems and unexpected bot behaviour.
Ticket behaviour
General settings
Require close reason
Staff must provide a reason when closing a ticket.
Allow ticket claiming
Staff can claim responsibility for open tickets.
Notify staff on user reply
Staff are notified when the ticket user sends a new reply.
Titan Modmail Premium
Unlock advanced controls
Upgrade this server for advanced departments, staff analytics, saved responses, branding controls, priority support and future web-panel access.
Price
£7.99
Per month, for this Discord server
Configuration is not connected yet
These controls are currently visual placeholders. Discord channels, roles and departments will become selectable after Discord login and the database are connected.